You have questions
LISTING PROCESS FAQS
We accept personal checks or PayPal.
To make it easier on everyone, we would like you to schedule directly with our photographer, Tim King with Motionpads. He has online scheduling just like us to make it as easy as possible to get on his schedule. If you need something sooner, let us know as we have a few backup photographers available just in case.
Our yard sign is put out by a third party company. We try to order the sign the day before we list your home so that it will be out on the day of listing, but at the latest, it will be put in the yard within two business days of being listed.
It can take up to 24-48 hours for a listing to show on other internet sites such as Trulia, Zillow, Realtor.com, etc. Please allow time for these sites to process the information for your home. Also, please be aware that unfortunately, we cannot control the information listed on third party websites.
We know it appears like you’re being charged 2.4% twice, but we promise this isn’t the case. It is either/or, not both. By agreeing to seller’s subagency, you are allowing us to show your home to unrepresented buyers. If they do not want representation, another agent from our firm (not your listing specialist), will represent your interest and help them submit an offer.
SHOWING FAQS
Showings are handled through a third-party service called ShowingTime. When a buyer wants to see your home, their agent will submit a request through ShowingTime to view the home on a particular day and time. You will be notified of that request via phone call/text/email. There are a few different ways to set up your showing requests, so speak with our listing coordinator for options. When their showing is confirmed, ShowingTime will provide the lockbox code to the agent (NOT to the buyer).
Please contact ShowingTime directly at 855-870-3200 or use the login info to their website.
The easiest way to do this is to login to ShowingTime and adjust the showing times there. You can put restrictions on certain days and times. You can also call them directly 855-870-3200 or let our listing coordinator know and she can set it up for you.
The time frame the showing is scheduled for is a block of time the agent believes they might be able to get there by. Oftentimes the agent is showing a few other properties to the same client so they may not arrive at the beginning of their scheduled time and may even have to adjust their time frame depending on how the previous showings went for their buyer. Please try to be as flexible as possible when it comes to scheduling. No showings mean no offers, so the more people we can get inside the home, the better.
Yes, absolutely! When buyers see a line outside your door for people wanting to see the home or they encounter another buyer at the home, it increases their desire and sense of urgency for your home. So we love it when showings overlap! Don’t worry, the agents will be able to work it out between them who goes inside first versus who looks outside first or if one party needs to wait until the other is finished.
Please call ShowingTime directly or log on to their website using the login info you were sent when you were initially listed. It’s easier for you to call them directly, than for us to try to set it up, especially since they have later office hours than us.
Most likely not. We may show our own listings once or twice, but in most cases, potential buyers will be accompanied by their own agents.
SHOWING FEEDBACK FAQS
Through ShowingTime, Smart Choice emails the showing agent 10 minutes after a scheduled showing to find out what the potential buyers and the agents thought of the property. When an agent sends feedback to us, you will get it at the same time as we do.
Over 50% of all showing agents DO NOT respond to feedback, so Smart Choice Realty has tried to improve that with a simple survey for them to fill out.
After our initial attempt to gather feedback, we email and call the showing agent at least 3 more times to obtain feedback. Some agents show homes on the weekend and do their feedback on Mondays. Buyers may be thinking “it over” or wanting to take a night to think about it. We can assure you—if the buyer is interested in making an offer—the agent will call or email us quickly. If they don’t leave feedback at all, don’t take it personally. It simply means your home wasn’t the right fit for their needs.
First of all, feedback is not required from showing agents. In fact, over 50% of all showing agents DO NOT respond to feedback, but we still do our best to get it because we know how valuable it is. Feedback helps us gage where we are in the marketplace. It helps guide us to know whether we need a price adjustment or need to paint that red dining room.
The first request is sent immediately after the showing. We then email the showing agent once per day for the following three days. If there is still no response, we will call and text them. We may never get a response, but at least we gave it a good effort!
Only us! This feedback is private and will not appear anywhere else besides on your computer screen and ours. Rest assured that it will not be published anywhere for the general public to see.
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